Passenger rights

The Civil Aviation Authority has prepared posters that list your rights as an air traveler.

These posters should be visible for your scrutiny so that you may easily inform yourself about your rights - in case your flight is cancelled, delayed, or if you are denied boarding.

Click here to see an example of this poster (PDF format)

The Civil Aviation Authority also has its own web site, called
You will find information here about your rights, about rules applicable to you as an air passenger, as well as guidelines for lodging complaints, and links to other complaint agencies.